Update 16 December 2009

I had booked my travel and was due to fly imminently. What is the position?

All flights have been cancelled and will not be rescheduled.

I have booked a package holiday, what should I do now?

Any customers who have booked a Globespan package holiday with The Globespan Group plc are likely to be protected under the ATOL scheme and should visit the Civil Aviation Authority (“CAA”) ATOL website (www.atol.org.uk) for further information or alternatively call 0844 856 2585.

I had booked a flight, what steps should I take now?

Any customers who have booked a flight through Globespan Airways Limited operating as Flyglobespan are unlikely to be covered by the ATOL scheme.

Customers who have paid by credit card or Visa debit card should contact their card issuer in the first instance to determine whether they can claim a refund under Section 75 of the Consumer Credit Act 1974 and/or their insurance provider.

The Companies are unable to offer any refund to customers in respect of cancelled flights, holidays or accommodation. Any claims customers may have in connection with such circumstances should be sent to the Joint Administrators c/o Erskine House, 68-73 Queen Street, Edinburgh EH2 4NH.

I am currently abroad. Can I continue my holiday?

For those customers who had booked a holiday with The Globespan Group plc, you should be able to continue to stay in your hotel or villa and complete your holiday. In the majority of cases, your accommodation provider will be paid directly by the CAA so you should not incur any additional expense. In the event that you do have to incur additional expenses as a result of the Administration, please retain receipts where possible as the CAA will be able to consider claims for refunds in respect of these amounts.

How do I arrange to fly home?

The CAA will arrange a flight to bring you home. You should check the ATOL website (www.ATOL.org.uk) for more information. The CAA also have a helpline (+44 (0) 2034410846) for those customers in particular distress.

All passengers who booked through a travel agent should contact that agent in the first instance. If you booked through The Globespan Group plc, please contact ATOL directly.

Unfortunately, those customers who have booked flights with Globespan Airways Limited are not ATOL protected. As a result, you will not be eligible for a refund from ATOL in respect of your flight home.

Flyglobespan passengers already abroad will need to make their own arrangements to return to the UK using alternative airlines. Other airlines may make available special 'repatriation' fares to help Flyglobespan passengers – these are usually available, by telephone only, within a few hours of an airline going bust (but maybe not immediately) and last about two weeks. Information about alternative air services is available on the CAA website: www.atol.org.uk. There is also information about your rights on the Directgov website. In addition, the Foreign Office website can be accessed at www.fco.gov.uk Customers with travel insurance should check their policy to see whether airline insolvency cover is included. Customers of other tour operators booked with Flyglobespan flights should speak to their tour operator or their travel agent to find out whether or not they are able to travel.

Can I make my own arrangements to get back to the UK?

Those customers wishing to make their own arrangements for return travel should note that the CAA is not in a position to cover the costs of independent travel. If you do wish to make independent arrangements, please ensure you retain your receipts.

Customers should check their travel insurance policy as it may provide cover for airline or accommodation failure. The type of protection provided may vary depending on the type of policy taken out. A policy may cover all or part of the cost of the original tickets or accommodation purchased.

If you paid by credit card, you may be protected by Section 75 of the Consumer Credit Act 1974. If you paid by Visa debit card you may also have some protection. Please check with your card issuer for further advice.

In the event that you do wish to make your own travel arrangements, some carriers are offering special fares to Globespan passengers: 

  • BMI Baby - 0844 245 0055
  • Easyjet – 0871 244 2366
  • FlyBe – 0871 700 2000
  • Ryanair – 0871 246 0000
  • Jet2.com – 0871 226 1737

Other airlines may also have flights available. These include:

  • Thomas Cook – 0871 010 1806
  • Lufthansa – 0871 945 9747
  • Thomson – 0871 231 4787
  • Air France – 0871 663 3777
  • KLM - 0871 222 7474

Who can I contact for more information?

On appointment, the administrators set up a helpline. This helpline will be available between the hours of 9am and 5.00pm, Monday to Friday (not open on weekends). The number to call from the UK or Abroad is +44(0)131 312 2401.

The Administrators have also set up a dedicated email address to deal specifically with any customer enquiries. The email address is globespancustomers@uk.pwc.com.

Press related enquiries

All press related queries concerning the Companies Administration should be redirected to the PricewaterhouseCoopers Press Office on 0844 856 2585.

All press enquiries concerning ATOL protection should be directed to the CAA website: www.atol.org.uk.